Our Terms and Conditions

Terms and Conditions

The Tipi Company

Terms and Conditions for the Supply of Accommodation for Hire

Terms used in this document:
The Company : The Tipi Company

1.    Formation of the Contract
1.1    Submission of a reservation (following registration) online or by telephone constitutes an offer by you to reserve the accommodation specified.  The booking will be binding upon you when The Company issues a confirmation of reservation email.

2.    Payment Terms and Process

2.1    A choice of payment methods is made available during the checkout process.
2.2    The total price of the accommodation and the chosen method of payment will be stated on the confirmation of reservation email from The Company
2.3    Immediate payment is normally required in full for the accommodation reserved  on receipt of the confirmation of reservation/invoice email, unless specific deposit arrangements are in place for the event.
2.4    Invoices outstanding after a 3 day period are liable to loose their reservation without notice from The Company.
2.5    15% of any payment will be treated as a non-refundable administration charge.
2.6    On arrival at the event (check-in) a credit card will be required from which  a returnable damage deposit will be reserved or deducted.  This will  be returned/re-imburssed to you  following approval by our staff at check-out.
2.7   Cooling Off Period: This service provided by The Company is excluded from conditions outlined by the Consumer Protection (Distance Selling) Regulations 2000.  However, our cancellation policy is detailed herein.

3.    Reservation Process
3.1    Accommodation is offered via our website.
3.2    No guarantee of availability is made by us at any stage.
3.3    Submitted reservations will become ‘pending’ for a brief time before  linking for immediate payment via your chosen payment method.  Our reservation team may contact you to confirm the order.  If you have not submitted a valid telephone contact number this process may be limited.
3.4    Once payment has been made your reservation will be confirmed.

4.    Cancellation
4.1    A 15% administration charge will be levied before any refunds are made, unless you are cancelling in order to book alternative accomodation at the same event of the same or higher value.
4.2    If you cancel the booking over 30 days before the event, a refund will be made.
4.3    If you cancel the booking less than 30 days before the event, The Company may endeavour to re-book your reservation to another party, and if successful will make a refund for the full amount minus an administration charge. 
4.4    Any refund sanctioned will be made via your chosen payment method or by posted cheque at our discretion.
4.2    If the event at which your accommodation hire has been booked should not take place, The Company will treat your booking as if it had been cancelled by you.
4.3    You may wish to obtain insurance to cover these fees.

5.    The Accommodation
5.1    You will have access to the accommodation as detailed on the specific pages of our website relating to your reservation.   Acceptable check-in and check-out times will be specified.  Access to your accommodation outside of these times may be limited or refused.
5.2    If you fail to vacate the accommodation by the requisite time and/or fail to leave the accommodation in an acceptable condition and state of repair then you agree to forfeit the security deposit element of the total charge you paid for the accommodation.
5.3    The Company maintains descriptions of the accommodation on its website.  This information is designed to give you a guide to the accommodation only.  If you have any particular requirements you should contact the Company before submitting your reservation and booking.
5.4    Any rules and regulations relevant to your stay in the accommodation on offer will be available for you to read at the check-in reception supporting the accommodation on-site. 

6.    Information Provided by You and Data Protection
6.1    You must register on our website in order to submit a reservation and commence booking for accommodation hire.  Failure to detail required information accurately (eg. contact telephone numbers) may mean that your reservation is not confirmed or accepted.
6.2    You must accurately state the number of people for whom you are booking accommodation.  Recommended occupancy levels are detailed on  the website.  You should not plan to exceed our recommended maximum occupancy levels as access control will be managed to the accommodation areas based upon your guest numbers.
6.3    The Company uses a secure third-party server to manage your reservation and invoicing. Some email SPAM filters may hinder our communication with you, ensure you use a suitable email address and 'whitelist' tipihire.com.
6.4    Data Protection Policy: Although our service is excempt from registration with the Data Protection Register, in accordance with the Data Protection Act 1998 we will follow thier key principles in managing and holding your personal details for our own limited purposes, in order to provide our service to you. 

7    Disclosure to Third Parties
7.1    The Company will hold your data securely and not pass your personal information on to any other parties unless demanded and required to under English Law. 

8.    Governing Law
8.1   The contract of service will be governed by English Law.


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