Just wanted to drop you a line to say thanks for all you and the team did at Belladrum over the weekend. I appreciate that the weather at the end must have made things difficult. I hope that you managed to clear up eventually in the dry.
Firstly, we really enjoyed staying in the tipi's. With a 6 month old baby it made the festival "achievable" for us, especially the arrival and departure elements. There is no way we could have stood in a queue with our two kids for 3 hours in the rain waiting for a wristband. The service that you had where we could drive up, collect our bands and then park outside the drop off part was just excellent.
The showers and toilets were excellent and much appreciated. I think, despite some waiting on the Sat, you had the correct number of showers, and they were extremely pleasant to use. A big surprise, but well worth it.
I was extremely disappointed that the "rules and regs" regarding noise and the fact that it was promoted as a family area were not enforced the first night, (Thursday). The group in C5 (i think it was that tent) were extremely noisy right through the night and even after I went and spoke to the guard at 3.30am, they continued to be noisy, all be it without music. I was also on the end of some drunken rants from these women, about how "I was out of order" which was a bit rich at 3.45am in the morning. I think that if you have these rules, and you advertise them, then you will need to be a bit stronger in enforcing.
Interestingly, a number of my members (I run a upmarket tennis and fitness club in Aberdeen) where your customers. It will be interesting to hear their thoughts also.
However, that said, I really enjoyed my experience. The family really enjoyed staying in the tipi, and the giftbag was much appreciated by my young son! especially the torches.
Will you pass on my thanks to your team.
Thank you Ross for your kind words especially in view of the nightmare drunken ladies.
I was the duty manager you met that evening but even with years of being able to calm situations down despite my best efforts it was just making them more aggressive and noisy. Faced with such a situation which is extremely rare the only fall-back position I had was to have them physically evicted. On balance and taking account of their inebriation I decided as painful as it was for both of us that with luck they would crash out in an hour as against the complete ruckus and disturbance of trying to remove 6 legless ladies and their possessions would cause.
Obviously working the night shift I didn’t get a chance to see them the following day but I asked the day manager to speak to them and evict them if there was any doubt as to their future behaviour. They did come up to me the following evening very sheepish and apologising profusely.
I would be very interested to learn if you had any further interactions with them and if they disturbed you subsequently.
I know it’s corny but I like to treat all my guests in the Tipi field as if they were guests in my own home so when this sort of thing happens frankly it makes me jolly cross (putting it politely).
If there is any way I can compensate you for your night of misery absolutely no problem.
Thanks once again for the detailed feedback and I welcome any other comments/experiences your members may have had.